Rewards Program FAQs
How do I participate in the Rewards Program?
Joining is easy! Just click the Create An Account button on the “Rewards Tab” at the bottom of this page to get started. Once you’re registered with our store, you’ll have the opportunity to start earning and redeeming points.
I’m a Blogger, can I participate?
Yes, of course! Anyone can join our program to start earning rewards. Our referral program allows you to have a unique link with a 15% Off discount code for your followers to enjoy.
How can I earn points?
You can earn points by making a purchase and participating in any of our promotions. Simply click on the ‘Earn Points’ section on the “Rewards Tab” at the bottom of this page to view and take part. In addition, make sure to check back often, as we’re adding great new ways for you to earn points all the time.
How many points do I earn on my purchases?
£1 = 10 POINTS
We have a very generous rewards program! For every £1 spent, you earn 10 POINTS.
How do I redeem my points?
Exchanging your points for great rewards couldn’t be easier! Simply visit the ‘Get Rewards’ section on the “Rewards Tab” at the bottom of this page to view all of our reward options. Then click the ‘Redeem’ button to redeem your reward.
1 BOX OF RETURNS = 50 POINTS
Can I earn points for returning my packaging?
Due to global escalation of Covid-19 and heightened measures surrounding hygiene and person/product contact, our Zero Waste packaging returns program has been temporarily suspended until further notice.
– Updated March 16, 2020
Can I combine discount codes and/or rewards?
Not at this time.
Does it cost anything to begin earning points?
Absolutely not! Sign up is 100% free, and it will never cost you anything to earn points. Make sure to visit the ‘Earn Points’ section on the “Rewards Tab” at the bottom of this page to get started.
Do I have to enroll or register in individual promotions?
Once you register for an account, you’re all set all we don’t require you to register for individual promotions in order to be eligible.
How long will it take for points to appear in my account?
You should receive points in your account instantly once you complete a promotion. Please Email Us if you think something isn’t working properly.
Do my points expire?
Yes. You have 12 months to use your points before they expire.
What happens to my points if I make a return?
When you return an item, you lose the associated points you originally earned by buying the item in the first place.
I’m very close to earning a reward. Can I buy extra points to get there?
No. We currently require you to have enough points to redeem any of the rewards you see listed in the ‘Get Rewards’ section on the “Rewards Tab” at the bottom of this page.
What if I don’t want to receive promotional emails?
From time to time, you’ll receive program-related emails from us. If you’d prefer to not receive those types of emails anymore, just click the ‘Unsubscribe’ button when you receive your next email.
Do you have a question not answered here?
Our team is ready to answer any questions you may have about our rewards program. Just Email Us and we’ll be in touch.
