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Awake Organics

You are here: Home / FAQs / Shipping + Processing Times

Shipping + Processing Times

We ship exclusively throughout the UK and to the USA (mainland)

Order By 1pm For Same Day Processing Time

We aim for same day dispatch when your order is placed by 1pm unless you have purchased items on backorder/pre-order. 


UK Shipping (Royal Mail)

Sample Service, FREE (1 working day. Envelope through letterbox)
Tracked 48, £1.99 (2 days, Tracking info sent by email and text)
Tracked 24, £4.99 (1 day, Tracking info sent by email and text)
FREE Over £50 (2 days, Tracking info sent by email and text)


USA International

DHL or UPS, £18.50 (5 – 7 working days. Tracked. Signature Required)

Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable.


Shipping to Multiple Addresses

We are unable to ship to multiple shipping addresses in one order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.


Order / Delivery Problems

Missing Order
Please double check your processing and delivery times. Unless you ordered a sample, you should have tracking information automatically sent to you when your order was dispatched.

UK Sample orders should arrive within 1 – 2 days + processing time.
All other UK orders should arrive within 2 – 3 days + processing time.
USA orders should arrive within 5 – 7 business days + processing time.

In the unfortunate event that your order has gone missing or seems to be stuck in the postal system, please contact our team, quoting your order reference. We will be able to investigate what happened. Occasionally orders do get lost, and if this is the case, your patience is very much appreciated while we work on your postage claim.

Damaged in Transit

If your order is damaged in transit, please take photos and contact our team within 3 WORKING DAYS of receiving your order to report the issue.

Wrong Items Delivered

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right.

Allergies / Adverse Reactions

If you have a history of sensitive skin, allergic reactions or have never tried Awake Organics products before, please test the product(s) you purchase on a small area prior to using as directed. We suggest using our Sample Service if you have any concerns.

Skin chemistry varies from person to person. Although we use the purest natural ingredients, Awake Organics cannot guarantee that customers will not experience any reactions, and cannot be held responsible should any occur.

Wrong Address / Undeliverable / Refused Package
We do not accept responsibility for lost packages if the customer supplies an incorrect shipping address or the package is refused at the destination.
Not Happy

Our mission is to help you feel healthy, confident and less stressed. In the unlikely event that you are not satisfied with your order, please contact our team within 30 days of purchase and we will work with you to help make it right. If you have never tried Awake Organics products or have a history of sensitive skin, we always suggest testing a sample first.

Returns

We accept returns of unopened, unused, undamaged products in their original packaging if you have a change of heart. Please contact our team within 7 DAYS of receiving your order, and we can work together towards a successful outcome. Please note that all return shipping costs will be at the customer’s expense. Once your products are received, and they are in re-sellable condition, you will be refunded via the original method of payment used. We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear. We recommend using tracked mail service.

Payment Methods & Promo Codes

Payment Methods
Payments on our website are made securely through PayPal, where you have the option of using a major credit card or Pay Pal. You may also send a direct bank transfer.

Promo Codes

To use any Promo Code, just type it in at checkout. If you have any problems using your code, check whether the promo has expired, or if you have already used it for a previous order. Our promo codes can not be combined, and most are for one-time use. If you continue to have problems, please contact our team.

Ordering & Published Prices

How Are Orders Confirmed?
When your order is received, we’ll send you an email to confirm it. If for any reason you do not receive this email, please check your spam/junk mail folders. If you still have not received any confirmation from Awake Organics, please contact our team. You will also receive a confirmation email and tracking details when your order has been shipped.
Trouble Completing Your Order
contact our team, explaining the problem. We will do our best to help you sort it out quickly.
Published Prices
We do our best to keep prices consistent, however sometimes that is not possible. Awake Organics reserves the right to adjust our prices at any moment due to fluctuations in the market that affect production costs by more than 15%.

Wholesale Inquiries

How To Order

If you are a registered business, please contact our Trade Team to make an inquiry regarding wholesale prices, MOQs and lead times.

Wholesale Damages / Returns / Exchanges

If your order is damaged in transit, please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. Your order is insured. Your patience is appreciated while we investigate and make a claim on your behalf.

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. We will make it right.

We do not accept returns or exchanges on Wholesale orders unless the item(s) are damaged in transit or delivered in error (i.e. the wrong order, etc.).

3rd Party Vendors / Dropshipping

Resale of Awake Organics trademarked wholesale goods through third party vendors (EBAY, Amazon, Etc.) is NOT PERMITTED.

Awake Organics is not seeking or operating with any Dropshipping partners at this time.

Still have questions? Please contact our team and we’ll get right back to you.

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