Shipping & Returns FAQs

Our mission is to help you feel healthy, happy and confident. In the unlikely event that you are not satisfied with our products, please contact our team within 30 days* of purchase to let us know. We are pleased to offer either a full money back guarantee (excluding shipping fees, we are unable to refund any postage paid on the original order) or equivalent value product exchange, whichever you prefer. Please note that we may request a return of the original purchase and that all return shipping costs will be at the customer’s expense. All exchanges are final.

We kindly require that you also send back any free gifts that you’ve received, or accept a deduction of the cost from your refund.

When returning goods, please include your name, email address, order number and return your goods in their original packaging.

Awake Organics Ltd.
FAO: Returns
The Barn
Warrington House Farm
Nr. Olney
Bucks.
MK46 4HN

We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.

We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.

*Returns are accepted up to 30 days from order delivery (confirmation via Royal Mail tracking). After 30 days, we are unable to accept return requests.

If within 14 days you change your mind, we will accept returns of unopened goods in their original packaging. Please contact our team within 14 DAYS of receiving your order to let us know you intend to make a return. If you are returning your entire order then we kindly ask that you also send back any free gifts that you’ve received, or accept a deduction of the cost from your refund. Please note that all return shipping costs will be at the customer’s expense. Once your products are received, and they are in re-sellable condition, you will be refunded in full for the value paid for each product via the original method of payment used. Please note that we are unable to refund any postage paid on the original order.

Please include your name, email address, order number and return your goods in their original packaging.

Awake Organics Ltd.
FAO: Returns
The Barn
Warrington House Farm
Nr. Olney
Bucks.
MK46 4HN

We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.

We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.

Please double check your processing and delivery times. You should have tracking information automatically sent to you when your order was dispatched.

Tracked 24 UK orders should arrive within 1 – 2 days + processing time.
Tracked 48 UK orders should arrive within 2 – 3 days + processing time.
USA orders should arrive within 7 – 10 business days + processing time.

In the unfortunate event that your order has gone missing or seems to be stuck in the postal system, please contact our team, quoting your order reference. We will be able to investigate what happened. Occasionally orders do get lost, and if this is the case, your patience is very much appreciated while we work on your postage claim.

If your order is damaged in transit, please take photos and contact our team within 3 WORKING DAYS of receiving your order to report the issue. We will work with you to make it right as quickly as possible.

If your order is delivered in error (i.e. the wrong product in your order or missing items), please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right as quickly as possible.

We do not accept responsibility for lost, refused or undeliverable packages if the customer supplies an incorrect/unrecognised shipping address. As long as the order is returned to our headquarters via Royal Mail and the products are in original condition, we are able to refund you for the order value paid, excluding shipping fees.

Order before 1:00pm For Same Day Processing Time*

*We aim for same day dispatch when your order is placed before 1:00pm unless you have purchased items on backorder/pre-order.

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Please note the delivery timescales below are an estimate only, and do not account for events that may arise which are outside of our control once in the hands of Royal Mail.

UK Shipping (Royal Mail)

FREE Over £50 (2 – 3 days, Tracking info sent by email)
Tracked 48 (2 – 3 days, Tracking info sent by email)
Tracked 24 (1 – 2 days, Tracking info sent by email)

All shipping prices are subject to change without notice.

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Order before 1:00pm For Same Day Processing Time*

*We aim for same day dispatch when your order is placed before 1:00pm unless you have purchased items on backorder/pre-order.

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Please note the delivery timescales below are an estimate only, and do not account for events that may arise which are outside of our control.

Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable.

International: USA Mainland, Canada, Australia (7+ working days, Tracking info sent by email)

All shipping prices are subject to change without notice.

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We are unable to ship to multiple shipping addresses in one order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.

Payments on our website are made securely through PayPal, where you have the option of using a major credit card or Pay Pal. You may also send a direct bank transfer.

To use any Promo Code, just type it in at checkout. If you have any problems using your code, check whether the promo has expired, or if you have already used it for a previous order. Our promo codes can not be combined, and most are for one-time use. If you continue to have problems, please contact our team.

When your order is placed, we will send you an email confirming receipt of your order. If for any reason you do not receive this email, please check your spam/junk mail folders. If you still have not received any confirmation from Awake Organics, please contact our team. Once your order is processed and shipped, you will receive a confirmation email and tracking details.

Contact our team, explaining the problem. We will do our best to help you sort it out quickly.

If you are a registered business, please contact our Trade Team to make an inquiry regarding wholesale prices, MOQs and lead times.

If your order is damaged in transit, please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. Your order is insured. Your patience is appreciated while we investigate and make a claim on your behalf.

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order.

We do not accept returns or exchanges on Wholesale orders unless the item(s) are damaged in transit or delivered in error (i.e. the wrong order, etc.).

Resale of Awake Organics trademarked wholesale goods through third party vendors (EBAY, Amazon, Etc.) is NOT PERMITTED.

Awake Organics is not seeking or operating with any Dropshipping partners at this time.