Shipping + Processing Times

Please double check your processing and delivery times. Unless you ordered a sample, you should have tracking information automatically sent to you when your order was dispatched.

UK Sample orders should arrive within 1 – 2 days + processing time.
All other UK orders should arrive within 2 – 3 days + processing time.
USA orders should arrive within 5 – 7 business days + processing time.

In the unfortunate event that your order has gone missing or seems to be stuck in the postal system, please contact our team, quoting your order reference. We will be able to investigate what happened. Occasionally orders do get lost, and if this is the case, your patience is very much appreciated while we work on your postage claim.

If your order is damaged in transit, please take photos and contact our team within 3 WORKING DAYS of receiving your order to report the issue.

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right.

If you have a history of sensitive skin, allergic reactions or have never tried Awake Organics products before, please test the product(s) you purchase on a small area prior to using as directed. We suggest using our Sample Service if you have any concerns.

Skin chemistry varies from person to person. Although we use the purest natural ingredients, Awake Organics cannot guarantee that customers will not experience any reactions, and cannot be held responsible should any occur.

We do not accept responsibility for lost packages if the customer supplies an incorrect shipping address or the package is refused at the destination.

Our mission is to help you feel healthy, confident and less stressed. In the unlikely event that you are not satisfied with your order, please contact our team within 30 days of purchase and we will work with you to help make it right. If you have never tried Awake Organics products or have a history of sensitive skin, we always suggest testing a sample first.

We accept returns of unopened, unused, undamaged products in their original packaging if you have a change of heart. Please contact our team within 7 DAYS of receiving your order, and we can work together towards a successful outcome. Please note that all return shipping costs will be at the customer’s expense. Once your products are received, and they are in re-sellable condition, you will be refunded via the original method of payment used. We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear. We recommend using tracked mail service.

Payments on our website are made securely through PayPal, where you have the option of using a major credit card or Pay Pal. You may also send a direct bank transfer.

To use any Promo Code, just type it in at checkout. If you have any problems using your code, check whether the promo has expired, or if you have already used it for a previous order. Our promo codes can not be combined, and most are for one-time use. If you continue to have problems, please contact our team.

When your order is received, we’ll send you an email to confirm it. If for any reason you do not receive this email, please check your spam/junk mail folders. If you still have not received any confirmation from Awake Organics, please contact our team. You will also receive a confirmation email and tracking details when your order has been shipped.

contact our team, explaining the problem. We will do our best to help you sort it out quickly.

We do our best to keep prices consistent, however sometimes that is not possible. Awake Organics reserves the right to adjust our prices at any moment due to fluctuations in the market that affect production costs by more than 15%.

If you are a registered business, please contact our Trade Team to make an inquiry regarding wholesale prices, MOQs and lead times.

If your order is damaged in transit, please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. Your order is insured. Your patience is appreciated while we investigate and make a claim on your behalf.

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. We will make it right.

We do not accept returns or exchanges on Wholesale orders unless the item(s) are damaged in transit or delivered in error (i.e. the wrong order, etc.).

Resale of Awake Organics trademarked wholesale goods through third party vendors (EBAY, Amazon, Etc.) is NOT PERMITTED.

Awake Organics is not seeking or operating with any Dropshipping partners at this time.