We ship exclusively throughout the UK and to the USA (mainland)
Christmas Period Notice: No orders dispatched December 24 – 28th, December 30th, January 3rd.
Order before 1:00pm For Same Day Processing Time*
*We aim for same day dispatch when your order is placed before 1:00pm unless you have purchased items on backorder/pre-order.
Please note the delivery timescales below are an estimate only, and do not account for events that may arise which are outside of our control once in the hands of Royal Mail.
UK Shipping (Royal Mail)
FREE Over £50 (2 – 3 days, Tracking info sent by email and text)
Tracked 48 (2 – 3 days, Tracking info sent by email and text)
Tracked 24 (1 – 2 days, Tracking info sent by email and text)
All shipping prices are subject to change without notice.
USA International
DHL or UPS, £18.50 (7 – 10 working days. Tracking info sent by email and text)
Any duty/tax incurred from cross-border shipping shall be payable by the customer upon delivery, therefore we advise you check your local customs policy where applicable.
All shipping prices are subject to change without notice.
Shipping to Multiple Addresses
We are unable to ship to multiple shipping addresses in one order. If you’d like to ship to multiple addresses, please place a separate order for each unique address.
Order / Delivery Problems
Tracked 24 UK orders should arrive within 1 – 2 days + processing time.
Tracked 48 UK orders should arrive within 2 – 3 days + processing time.
USA orders should arrive within 7 – 10 business days + processing time.
In the unfortunate event that your order has gone missing or seems to be stuck in the postal system, please contact our team, quoting your order reference. We will be able to investigate what happened. Occasionally orders do get lost, and if this is the case, your patience is very much appreciated while we work on your postage claim.
If your order is damaged in transit, please take photos and contact our team within 3 WORKING DAYS of receiving your order to report the issue. We will work with you to make it right as quickly as possible.
If your order is delivered in error (i.e. the wrong product in your order or missing items), please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right as quickly as possible.
Skin chemistry varies from person to person. Although we use the purest natural ingredients, Awake Organics cannot guarantee that customers will not experience any reactions, and cannot be held responsible should any occur.
If you have a history of sensitive skin, allergic reactions or have never tried Awake Organics products before, please test the product(s) you purchase on a small area prior to using as directed.
Our mission is to help you feel healthy, confident and less stressed. In the unlikely event that you are not satisfied with your order, please contact our team within 30 days of purchase and we will work with you to help make it right.
If within 14 days you change your mind, we will accept returns of unopened goods in their original packaging. If you are returning your entire order then we kindly ask that you also send back any free gifts that you’ve received. Please contact our team within 14 DAYS of receiving your order to let us know. Please note that all return shipping costs will be at the customer’s expense.
Please include your name, email address, order number and return your goods in their original packaging.
Awake Organics Ltd.
FAO: Returns
The Barn
Warrington House Farm
Nr. Olney
Bucks.
MK46 4HN
Once your products are received, and they are in re-sellable condition, you will be refunded in full for the value paid for each product via the original method of payment used. Please note that we are unable to refund any postage paid on the original order.
We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear on your bank statement. It’s usually instantaneous, but can sometimes be delayed on banking statements.
We recommend using a tracked mail service to send back your goods, as we cannot be held responsible if they are lost in the post.
Payment Methods & Promo Codes
To use any Promo Code, just type it in at checkout. If you have any problems using your code, check whether the promo has expired, or if you have already used it for a previous order. Our promo codes can not be combined, and most are for one-time use. If you continue to have problems, please contact our team.
Ordering
Wholesale Inquiries
If you are a registered business, please contact our Trade Team to make an inquiry regarding wholesale prices, MOQs and lead times.
If your order is damaged in transit, please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order. Your order is insured. Your patience is appreciated while we investigate and make a claim on your behalf.
If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our Trade Team within 3 WORKING DAYS of receiving your order.
We do not accept returns or exchanges on Wholesale orders unless the item(s) are damaged in transit or delivered in error (i.e. the wrong order, etc.).
Resale of Awake Organics trademarked wholesale goods through third party vendors (EBAY, Amazon, Etc.) is NOT PERMITTED.
Awake Organics is not seeking or operating with any Dropshipping partners at this time.
Still have questions? Please contact our team and we’ll get right back to you.
