If you need to make a last-minute address change, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

For UK customers, you may be able to update your order address via the tracking link we will send you. Royal Mail's "Update your delivery options" feature allows you to redirect a parcel to a different address after it has been shipped, provided you do so before the initial delivery attempt.

If you would like to update or cancel your order, please contact our team as soon as possible. If we receive your amendment before your parcel is packed on the dispatch trolley, we will do our very best to update it for you. Otherwise, it will be shipped to you as-is.

We currently ship internationally to Mainland USA and EU countries (excluding France, Monaco and Cypress, sorry!).

No Surprises after Checkout

All international orders are shipped with no extra costs to you. The price you see at checkout is the final price: no additional taxes, tariffs, customs duties, or handling fees on delivery.

No Surprises after Checkout

All US and EU orders are shipped with no extra costs to you. The price you see at checkout is the final price: no additional taxes, tariffs, customs duties, or handling fees on delivery.

Processing Times

• Orders placed before 4pm GMT, Monday–Friday, are usually dispatched the same day.
  
• Excludes backorders, weekends, and UK holidays.
  
• Delivery times are estimates and may be affected by busy periods or factors beyond our control.

Delivery Estimates

United Kingdom

• Tracked 48 & Free Over £70: 2–3 days (no Sundays)
  
• Tracked 24: 1–2 days (no Sundays)

US Mainland & EU Countries (Excluding France, Monaco & Cyprus)

• Usually 3–7 business days
  
• Tracking number included
  

International Import Duties / Taxes / Fees

• No surprises at checkout: US and EU orders include all taxes, tariffs, and duties. The price you see at checkout is final.
  
• Shipping prices and services may change without notice.

We’re here to help you feel healthy, happy, and confident. If you’re not completely satisfied with your purchase, please contact our team asap.

For UK orders, we offer a refund or exchange within 30 days of delivery.

Please Note: customers are responsible for return shipping costs, and original shipping charges are non-refundable. If you're returning your entire order, please include any free gifts received, or the value of those items may be deducted from your refund. Returns must be received within the 30-day timeframe provided. Exchanges, store credit, and gift card purchases are final.

1. Contact Our Team to Start Your Return

2. Prepare Your Return

Please send unwanted products to the address below. Include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.

FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN

3. Secure Your Parcel

Returns must be securely packed and include all original packaging where possible. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.

4. Empty Products Policy

If over 50% of a product has been used, we may review the return and adjust the refund accordingly. This helps prevent misuse of our returns policy, including cases where products were promptly emptied and returned. Thank you for your understanding.

5. Your Refund

We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank
statement.

We’re here to help you feel healthy, happy, and confident. If you’re not completely satisfied with your purchase, please contact our team asap.

For international orders, refunds are available within 60 days of delivery.

Please Note: customers are responsible for return shipping costs, and original shipping charges are non-refundable. If you're returning your entire order, please include any free gifts received, or the value of those items may be deducted from your refund. Returns must be received within the 60-day timeframe provided. Exchanges, store credit, and gift card purchases are final.

1. Contact Our Team to Start Your Return

2. Prepare Your Return

Please send unwanted products to the address below. Include your full name and the email address used for your order inside the parcel, this helps us process your return quickly. We strongly recommend using a tracked mail service, as we can’t take responsibility for items lost in transit.

Parcels must be clearly marked as “Returned Goods” on both the package and customs forms. Parcels not properly declared may be rejected or incur fees, which we’re unable to cover.

FAO: Returns
Awake Organics Ltd.
The Barn
Warrington House Farm
Nr. Olney
Buckinghamshire
MK46 4HN

3. Secure Your Parcel

Returns must be securely packed and include all original packaging where possible. We’re unable to accept items that arrive damaged, such as broken glass or leaking containers, so please take extra care when preparing your parcel.

4. Empty Products Policy

If over 50% of a product has been used, we may review the return and adjust the refund accordingly. This helps prevent misuse of our returns policy, including cases where products were promptly emptied and returned. Thank you for your understanding.

5. Your Refund

We’ll email you once your return has been received and your refund processed. Most refunds appear quickly, but please allow up to 14 days for it to show on your bank
statement.