Acceptance of Our Terms & Conditions + Privacy Policy

Shipping & Handling

Processing Time
Please allow up to 2 working days for us to process your order*.

UK Mainland
Standard 2-3 working days, including Saturdays. Signature Required
First Class 1 working day, including Saturdays. Signature Required

International
Europe (3 – 5 working days. Tracked. Signature Required)
Rest of the World (5 – 7 working days. Tracked. Signature Required)

Duty/tax
Any duty/tax incurred from cross-border shipping will be payable by the customer on delivery, therefore we recommend that you inform yourself of your customs policy where applicable.

*Please Note: Processing + Shipping times may be longer during peak times (i.e. Christmas).

Returns + Refunds

Return/Exchange Policy

If your order is damaged in transit/spilled, please take photos and contact our team within 3 WORKING DAYS of receiving your order. Your order is insured. Your patience is appreciated while we investigate and make a claim on your behalf.

If your order is delivered in error (i.e. the wrong product in your order), please take photos and contact our team within 3 WORKING DAYS of receiving your order. We will work with you to make it right.

You have the right to change your mind. We accept returns and exchanges on unopened, unused, undamaged products in their original packaging if you have a change of heart. Please contact us within 7 DAYS of receiving your order, and we can work together towards a successful outcome. Please note that all return shipping costs will be at the customer’s expense. Once your products are received, and they are in re-sellable condition, you will be refunded via the original method of payment used. We will notify you by email when the refund has been processed. Please allow up to 14 DAYS for the credit to appear. We recommend using tracked mail service.

Our mission is to help you feel healthy, confident and less stressed. If for any reason after 30 days you are not happy with your order, please contact us and we will work with you to make it right. If you have never tried Awake Organics products or have a history of sensitive skin, we always suggest using our Sample Service first.

We do not accept returns or exchanges on Bespoke or Wholesale orders unless the item(s) are damaged in transit/spilled or delivered in error (i.e. the wrong order, etc.).

Allergies/Adverse Reactions

If you have a history of sensitive skin, allergic reactions or have never tried Awake Organics products before, please test the product(s) you purchase on a small area prior to using as directed. We suggest using our Sample Service if you have any concerns.

Skin chemistry varies from person to person. Although we use the purest natural ingredients, Awake Organics cannot guarantee that customers will not experience any reactions, and cannot be held responsible should any occur.

Wrong Address/Undeliverable/Refused Package

We do not accept responsibility for lost packages if the customer supplies an incorrect shipping address or the package is refused at the destination.

You Are Acknowledging Acceptance Of Our Privacy Policy

When you place an order, may collect the following information from you:

* Name and Business

* Contact information, including email address

* Demographic information, such as postcode, preferences and interests

* Website usage data

* Other information relevant to client enquiries

* Other information pertaining to special offers and surveys

Specifically, we may use this data:

For our own internal records.
To improve the products and services we provide.
To contact you in response to a specific enquiry or an order you’ve placed.
To send you email newsletters about products, services and healthy living articles.
To customise the website for you.
To send you promotional mailings about products, services, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail in response to a specific enquiry or an order you’ve placed.

Controlling information about you:

When you fill in a form/place an order and provide your details on our website, we will store that data. We will never lease, distribute or sell your personal information to third parties. Any personal information we hold about you is securely stored and processed by ConvertKit, in accordance with the EU Privacy Shield.

Security:

To prevent unauthorised disclosure or access to your information, we have implemented strong electronic security safeguards on this website.

Email List:

When you place an order or subscribe to our email list, we will collect data you submit on our website. We will use this data to sign you up to our email newsletter. You have the right to unsubscribe at any time by clicking the Unsubscribe link in the footer of any promotional email sent to your email address.

PayPal:
All PayPal transactions are subject to the PayPal Privacy Policy.

This website uses Cookies:

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

We may use Cookies to:

Analyse our web traffic using Google Analytics.
Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Links from this website:

Our website may contain links to other websites. Please note that we have no control of websites outside the Awake Organics domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.